Your model number is located on the rear of the player under the bar code.
Digital Media Receiver with MIXTRAX, Bluetooth®, USB Direct Control for iPod®/iPhone®, Siri® Eyes Free, Android™ Media Access, and Pandora® Ready
NEW! - Digital Media Receiver with Short Chassis Design, MIXTRAX®, Bluetooth® for Hands-Free Calling and Audio Streaming, Siri® Eyes Free, USB Playback, Android™ Music Support, and Pandora®
Call 1-800-421-1404, Monday - Friday
Between 7:30 - 11:30 AM
and 12:30 - 4:00 PM PST.