Service Issue for DDJ-SZ
April 08, 2014
Dear Valued Pioneer DJ Customer:
Pioneer Electronics (USA) Inc. has received reports from users of the Pioneer DDJ-SZ Controller that the jog platter can be insufficiently responsive to touch. To those who reported this issue, we appreciate your taking the time to provide us with this important information. If you purchased a DDJ-SZ and are experiencing this issue, please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, between the hours of 10:30 A.M. - 2:30 P.M. and 3:30 P.M. - 7:00 P.M. Eastern time (excluding holidays), and transfer to the Warranty & Service Department to arrange for the repair or replacement of your product.
You can also contact our Customer Service team by email at: http://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact Us.
Thank you for your support of Pioneer DJ products.
Pioneer Electronics (USA) Inc.