AVIC-S2 Firmware Update Notice

September 27, 2007

Dear Valued Customer:

Re: Free Firmware Update for AVIC-S2 to Address Certain Service Issues

We would like to inform you of the availability of a free AVIC-S2 firmware update to address certain service issues with the language selection menu, guidance sound volume indicator, and USB drivers for Microsoft Windows XPTM and Windows 2000TM operating systems.

Most AVIC-S2 units are not affected by these service issues, so no action will need to be taken.  If, however, you are experiencing one or more of these issues, there is a one-time fix available to resolve the issues.  If you wish to resolve these issues at later time, the one-time fix will still be available if an AVIC-S2 later experiences these service issues. Importantly, the service issues do not pose any health or safety risk, and there is no risk of property damage.

To address these service issue, Pioneer is offering a free firmware update. If you would like to receive the free update, you may do so in one of the three ways listed below.

  1. Download the free firmware update to your computer from here OR
  2. Order a computer disc containing the free firmware update by calling Pioneer Customer Service toll free at 800-421-1404; OR
  3. Calling Pioneer Customer Service toll free at 800-421-1404 to arrange for your AVIC-S2 to be mailed to Pioneer for Pioneer to install the free firmware update.

If you have any questions, please contact Pioneer Customer Service toll free at 800-421-1404.

Pioneer service representatives are available Monday through Friday, 9:00 a.m. to 7:30 p.m. (Eastern Time).

We sincerely apologize for any inconvenience these service issues may cause you, and we thank you for your cooperation and continued support of Pioneer.

Sincerely,

Pioneer Electronics (USA) Inc.